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FAQs

These are some of the most common questions to pop up from our customers. Don’t see your question answered? Contact Us

Westack follows all industry-standard requirements when building its hardscapes, including stone walls, stone patios, pavers, etc. In the event that, work requires engineering, Westack will perform the protocols indicated by the engineers and codes required by inspectors

 

If a plant or tree dies within one year, reach out to us. We can do an on-site review. Please send pictures and the name of the plant when you contact us. For all warranties, it’s a one-time replacement warranty. We encourage clients to plant those warranty replacements in the spring or fall, which are the optimal planting times.

 

Increasingly, projects in the DMV require permitting and engineering, particularly if they involve walls at a certain height and sediment control. All permitting and engineering is the responsibility of the client.  Westack does offer permitting and engineering assistance for a fee because it is so challenging for homeowners. We work with specific permitting companies and engineers to get your project done. If you get another contractor who says your walls or sediment control won’t involve permitting, it’s a red flag.

 

We’re happy to work with clients. Things can come up in the course of the project that lead to clients wanting to make changes. We can work with you to make changes that are deemed appropriate within the scope of the project. Any changes can result in a higher cost for the project.

 

Yes! The estimate is free, and if it is determined that the client would be best served by a design, then the designer will provide a proposal.

 

Landscape project lengths vary. It can take 1-2 days up to months depending on the complexity and size of the project.

 

Installation times from the point of the contract vary on the season. They can go from 3-4 weeks in the winter and summer months to 4-8 weeks in spring and fall, which are the busier seasons. Additional wait times could be caused by the availability of plants, the permitting process, and engineering if necessary.

 

After every project, our crew will clean up and as much as necessary will attempt to restore areas disturbed in the course of the project, to include overseeding and oversodding if necessary.

 

It depends on availability. Call to inquire.

 

Yes, we will offer design expertise for a fee.

 

Many clients decide to do their projects in phases. We may hardscape in spring and plant in fall. Our landscape designers can work with you to determine the appropriate phases and steps.

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